Customer commitment
Our commitment to clear, reliable and respectful service.
The Customer Service Charter outlines the rights and responsibilities of customers and the procedure to follow if the service standards are not met. As library and information service providers, we are focused on our promises to the public and we endeavor to understand our clients and the services that we avail to them so as to serve them better.
In view of the above, and in our zeal to provide quality services. The customer service charter is our commitment to providing excellent services to all our customers. The charter sets out the standards of services that should be expected when dealing with the Kenya National Library services and its staff.